Privacy Policy

1. Introduction

Geaux File LLC ("GeauxFile," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our registered agent services and visit our website.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and mailing address
• Business Information: Entity name, formation state, EIN, and registered agent details
• Payment Information: Credit card details (processed securely via Stripe)
• Communications: Emails, support requests, and correspondence with our team

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and navigation paths
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: Session cookies, analytics cookies, and preference cookies

3. How We Use Your Information

We use collected information to:

• Provide registered agent and business filing services
• Process payments and maintain billing records
• Send service-related notifications and legal documents
• Respond to inquiries and provide customer support
• Improve our services and user experience
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or unauthorized access

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors (Stripe), cloud services (AWS), and analytics providers
• Government Authorities: State filing offices and regulatory bodies as required for registered agent services
• Legal Requirements: When required by law, court order, or government investigation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Document Storage & Processing

When you use our document management portal to upload, store, or manage business documents, the following applies:

• What We Store: Uploaded files (PDF, JPG, PNG, DOC, DOCX), file metadata (name, size, type, category, upload date), and associated customer identifiers
• Storage Location: Documents are stored in AWS S3 in the US-East-1 region with server-side encryption (AES-256)
• Access Controls: Documents are only accessible to the uploading customer and authorized GeauxFile administrators
• Retention: Documents are retained for the duration of your service plus 7 years. Archived (deleted) documents are retained for 90 days before permanent deletion
• Law Enforcement Disclosure: Documents may be disclosed to law enforcement when required by valid legal process (subpoena, court order, or warrant). We will notify you of such requests unless legally prohibited from doing so
• Data Deletion: You may delete your documents at any time through the portal. To request complete data deletion, contact us at agent@geauxfile.com

For details on prohibited content and acceptable use of document storage, see our Acceptable Use Policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Business records related to registered agent services may be retained for 7 years after the termination of services as required by state law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Geaux File LLC
Email: agent@geauxfile.com
240 Richland Dr E
Mandeville, LA 70448