Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") governs the use of GeauxFile's document management platform, including the upload, storage, and management of files through our customer portal. This policy supplements our Terms of Service and Privacy Policy.

2. Prohibited Content

You may NOT upload, store, or transmit any of the following through the GeauxFile platform:

• Illegal Material: Any content that violates federal, state, or local law, including but not limited to child sexual abuse material (CSAM), controlled substance documentation, or materials facilitating human trafficking
• Malware & Harmful Code: Files containing viruses, trojans, ransomware, spyware, or any other malicious software or code
• Infringing Content: Copyrighted material, trade secrets, or other intellectual property that you do not own or have authorization to use
• Fraudulent Documents: Forged, falsified, or misleading documents intended to deceive any party, government agency, or financial institution
• Threatening Material: Content containing threats of violence, harassment, or intimidation against any individual or group

3. Content Monitoring

GeauxFile reserves the right, but is not obligated, to monitor, review, or scan content uploaded to our platform. Monitoring may include:

• Automated file type verification (MIME type and extension validation)
• File size enforcement (10 MB per file maximum)
• Manual review when prohibited content is suspected

We do not proactively read or review the contents of your documents. Monitoring is limited to file metadata, format validation, and response to reports or automated alerts.

4. Reporting to Law Enforcement

5. Account Termination

Violation of this AUP may result in:

• Immediate Content Removal: Prohibited material will be removed without prior notice
• Account Suspension: Your account may be suspended pending investigation
• Account Termination: Repeated or severe violations will result in permanent account closure with no refund of prepaid fees
• Law Enforcement Referral: Criminal activity will be referred to the appropriate authorities

6. Storage Limits & Fair Use

GeauxFile document storage is provided as part of your registered agent service subscription. Storage is subject to the following fair use limits:

• Total Storage: 100 MB per customer account
• Document Count: 50 documents per customer account
• File Size: 10 MB maximum per file
• Upload Rate: 10 uploads per hour per customer
• Accepted Formats: PDF, JPG, PNG, DOC, DOCX

These limits are designed for normal business document management. If you require higher limits, please contact us at agent@geauxfile.com.

7. Eligibility

Document upload functionality is available only to customers with an active service subscription. If your subscription expires or is terminated, you retain read-only access to previously uploaded documents for 90 days, after which they may be permanently deleted.

8. Your Responsibilities

You are solely responsible for:

• The content you upload to GeauxFile
• Ensuring you have the legal right to upload and store all content
• Maintaining your own backup copies of important documents
• Reporting any unauthorized access to your account

9. Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or notice on our website at least 30 days before taking effect. Continued use of document storage after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

To report a violation or for questions about this policy, contact us at:

Geaux File LLC
Email: agent@geauxfile.com
240 Richland Dr E
Mandeville, LA 70448